What happens to files deleted from the Recycle Bin?
A. Clusters are flushed.
B. The files are moved to C:\Windows\Temp.
C. Sectors of hard drive are blanked/erased.
D. Associated entries in the FAT are removed.

ANSWER: D

2. Windows 2000 has been installed and no changes have been made to existing files and folders. By default, which of these extensions will be displayed in Windows Explorer? (choose TWO)
A. INI
B. INF
C. BIN
D. DLL
E. COM

Answer: B, E

3. Which GUI text editors can be used to edit the WIN.INI and AUTOEXEC.BAT? (choose two)
A. SYSPAD
 B. NOTEPAD
C. SYSEDIT
 D. REGEDIT
E. REGEDT32

Answer: B, C

4. Scan disk checks and fixes ______. (choose two)
A. Tape dives.
 B. Hard drives.
C. Floppy drives.
D. CD ROM drives.
 E. DVD ROM drives.

 Answer: B, C

5. Where is the DIR command located?
A. C:/WINDOWS
B. COMMAND.COM
C. C:/WINDOWS/SYSTEM
D. C:/WINDOWS/COMMAND

Answer: B

6. Which Windows 2000 tools clean up old temporary Internet files? (choose three)
A. Disk Cleanup Wizard.
B. Temporary File Manager.
C. Internet Connection Wizard.
 D. Control Panel, Internet Options.
 E. Internet Explorer, Tools, Internet Options.

Answer: A, D, E

7. Which command allows you to view or edit configuration files?
A. SYSEDIT
B. REGEDIT
C. CFGEDIT
D. AUTOEDIT

Answer: A

8. What two utilities are best for editing the Windows 95 registry?
A. Edit
 B. Regedit
C. Regedt32
 D. Device Manager
E. Control Panel applets

 Answer: B, C

9. Which backup method is quickest and requires the least amount of backup storage space?
A. Daily
B. Normal
C. Differential
 D. Incremental

 Answer: D

10. How is the disk defragmenter utility started in Windows 9x? (choose two)
 A. Start, Programs, Defragmenter.
B. Right click on drive, click Disk Defragmenter.
C. Right click on drive, Properties, Tools, and Disk Defragmenter.
D. Start, Programs, Accessories, System Tools, Disk Defragmenter.
E. Start, Settings, Control Panel, System, Device Manager, Disk Defragmenter.

Answer: C, D

11. Which file gets executed in Windows 95 when a user chooses to shut down and restart in DOS mode?
A. COMMAND.COM
B. CONFIG.SYS
C. DOSSTART.BAT
D. AUTOEXEC.BAT

Answer: C

12. What information is monitored by the Windows 95 application, System Monitor? (CHOOSE 2)
A. Anti-virus applications.
B. Virtual memory.
C. Interrupt settings.
 D. Hardware compatibility protocol.
E. Network clients and server information.

 Answer: B, E

13. Where are processes and background applications loaded? (choose two)
A. IO.SYS
B. WIN.INI
C. Registry
D. BOOT.ini

Answer: B, C

14. Which of these volume types are supported by Windows 2000? (choose three)
A. Parity
B. Raid-5
C. Spanned
D. Mirrored
E. Switched

Answer: B, C, D

15. Which of the following file systems are supported by Windows 2000? (choose three)
A. NFS
B. FSN
C. NTFS
 D. HPFS
E. CDFS
F. FAT32

Answer: C, E, F

16. You backup files on your NTFS partition using the Windows 2000 Backup utility. These files are then restored to a FAT32 partition. Which of the following file properties are retained? (choose two)
A. Encryption.
 B. Permission.
C. Compressions.
D. File attributes.
E. Long file names.

Answer: D, E

17. Which file determines the multiboot configuration of Windows 9x?
A. IO.SYS
 B. SYSTEM.INI
C. MSDOS.SYS
D. CONFIG.SYS

Answer: C

18. Which key strokes switch a user between simultaneously running applications in Windows?
 A. +
 B. +
C. +
D. +

Answer: B

19. What type of file is the Windows 9x registry?
A. Flat text file.
B. Relational database.
C. Hierarchical database.
D. Spread sheet template.

 Answer: C

20. Which of these statements would be found in the autoexec.bat file?
A. FILES=40
B. PATH=C:X;
C. DOS=HIGH,UMB
D. DEVICE=HIMEM.SYS

Answer: B

21. What is the proper command to install the Windows 2000 Recovery Console as a start up option if the CD Rom is Drive E?
A. E:\i386\SETUP.EXE\CONSOLE
B. E:\i386\CONSOLE.EXE\INSTALL
C. E:\i386\WINNT32.EXE\CMDCONS
D. E:\i386\WIN2000.EXE\RECOVERY

 ANSWER: C

22. Converting a disk partition to FAT 32 with Drive Converter provides which of the following advantages over FAT16? (choose three)
 A. Programs load faster.
B. Fewer resources required.
C. Greater file security allowed.
D. Drive mappings are more reliable.
 E. Increase storage efficiencies.

ANSWER: A, D, E

23. In which order do the following items boot?
 A. POST, BIOS, GUI, MBR.
 B. BOOT SECTOR, POST, MBR, GUI.
C. MBR, POST, BOOT SECTOR, GUI.
 D. POST, BIOS, BOOT SECTOR, GUI.

ANSWER: D

24. Which tasks should be performed before installing or upgrading software? (choose three)
A. Copy IO.SYS.
 B. Backup .INI files.
 C. Copy BOOTSEC.DOS.
 D. Confirm OS compatibility.
E. Determine minimum memory required.

ANSWER: B, D, E

25. What two GUI paths can be taken to rename a shared network printer (from within Windows 9x)
A. My Computer, Printers.
B. Start, Settings, Printers.
C. Start, Accessories, System Utilities, Printers.
 D. Start, Programs, Accessories, System Tools, Printer Setup.
 E. My Computer, Control Panel, System, Device Manager, Ports, Printers.

ANSWER: A, B

26. In Windows9x, the System Configuration Editor is used to view an edit which of the following files? (choose three)
A. WIN INI
B. BOOT.INI
C. SYSTEM.INI
 D. MS-DOS.SYS
E. CONFIG.SYS

ANSWER: A, C, E

27. Which of the following operating systems are upgradable to Windows 2000 Professional? (choose two)
 A. OS/2
B. WINDOWS 3.x
C. WINDOWS 9x
 D. WINDOWS NT 4.0
E. WINDOWS FOR GROUPS 3.x

 ANSWER: C, D

28. You have just installed a new modem under Windows 98 and can no longer connect with your Internet service provider with the original Dialup Networking entry. What should you do?
 A. Change the string to ATZ in modem properties.
B. Call your telephone company to report a dead line.
C. Configure the modem to use Dialup Networking.
 D. Select the new modem from the Dialup Networking connection's properties.

 ANSWER: D

29. Your sound card is not working and appears with an exclamation point in the Device Manager on your Windows 95 computer. What should you do next? (choose two)
A. Ensure that the speakers are compatible.
B. Make sure the sound card is on IRQ14.
C. Select the default multimedia CODEC device
. D. Start the Hardware Conflict Troubleshooter from within Windows Help.
E. Select the properties of the sound card and examine the resources tab for conflicting resource settings.

ANSWER: D, E

30. A customer is running Windows NT and has 20GBs of unformatted hard disk space. The customer wants to format the 20GB drive, move the data from his 5GB drive and label the 20GB drive as drive B. What Windows NT applet can perform all these tasks for him?
A. File Administrator
B. Partition Magic
C. Drive Administrator
D. Disk Administrator

ANSWER: D

31. What files are required to make a Windows NT 4.0 boot diskette? (choose three)
A. NTLDR.
B. BOOT.INI.
C. MSDOS.SYS.
D. NTDETECT.COM.
E. OSLOADER.EXE.

ANSWER: A, B, D

32. What does an incremental backup do?
 A. Full backup of all files.
B. Same as a differential backup.
C. Backs up only files that have increased in size.
D. Backs up all files that have the archived option turned on.

Answer: D

33. What command creates an Emergency Repair Disk for Windows NT 4.0?
A. EBD.BAT
B. RDISK.EXE
 C. ERD.EXE/S
D. Add/Remove Programs

 ANSWER: B

34. Which files must be present in the root directory of the system partition in order for Windows NT 4.0 to boot?
 A. NTLDR, BOOT.INI, NT DETECT.COM.
 B. IO.SYS, MS-DOS.SYS, NTLDR, SYSTEM.
 C. IO.SYS, MS-DOS.SYS, BOOT.INI, COMMAND.COM.
D. NTLDR, COMMAND.COM, NTDETECT.COM, BOOT.INI.

ANSWER: A

35. There are four critical components to Plug and Play: Operating system, BIOS, device drivers, and _______.
A. Scandisk
B. Data Keeper
C. Software peripherals
D. Hardware peripherals

ANSWER: D

36. In the Windows 98 Device Manager, what does a black exclamation point on a yellow field next to a sound card indicate?
 A. Sound card is installed but disabled.
 B. Sound card is not functioning properly.
C. Sound card is present physically but Windows is not detecting it.
D. Driver for the sound card is installed but the sound card is not present physically.

ANSWER: B

37. A custom application is conflicting with another application. What can you do to fix the problem temporarily on a Windows NT system?
A. Run MS Config.
B. Run REGEDT32.
C. Reinstall the application.
 D. Run the application in a protected memory space.

 ANSWER: D

38. Your client wants to be able to share one Internet connection with other PCs. Which version of Windows 9x should be used?
 A. Windows 98.
B. Windows 98 SE.
C. Windows 95 OSR2.
 D. Windows 95 retail version.

 ANSWER: B

39. A client calls and tells you that after installing Windows 98 on a 11GB hard drive only 6.5GB are recognized. How can you fix this problem? (choose two)
 A. Reinstall Windows 98 from the OEM CD.
B. Install Windows98 SE with large hard drive support.
C. Use fdisk.exe inside of windows 98 from DOS prompt.
 D. Reformat the hard drive overlay that comes with the drive.
E. Contact the mother board manufacturer for a BIOS upgrade.

ANSWER: B, E

40. A Windows 98 computer is having display-related problems. You need to adjust the graphics hardware acceleration so that you can troubleshoot the problem. From which location can you do this?
A. Control Panel, System, Performance, Graphics.
B. Control Panel, System, Display Settings, Graphics.
C. Control Panel, System, Device Manager, Properties, Graphics.
D. Control Panel, System, Hardware Profiles, Display Settings, Graphics.

ANSWER: A

41. A customer tries to log in to an Internet service provider and is repeatedly prompted to enter her username and password. Which of the following are possible causes? (choose two)
 A. NetBEUI is not installed.
B. IPX/SPX is not installed.
C. The modem is not functioning.
D. Her account is no longer active.
E. She is using an incorrect username and password combination.

 ANSWER: D, E

42. A user's system is running slowly after installing a new application in Windows 98. What should be checked? (choose two)
A. Scan REG log.
B. Available system RAM.
 C. Speed rating of RAM chips.
 D. Rotation speed of hard drive.
E. Free space on the hard drive.

 ANSWER: B, E

43. How can you get a print out of the system configuration on a Windows 9x operating system?
A. From the System Monitor, click the print button.
B. From the Device Manager, click the print button.
C. From a DOS prompt type sys and press .
D. From a DOS prompt type msd and press .

ANSWER: D

44. After updating a device driver on a Windows NT 4.0 Workstation, the computer fails to boot to the GUI. What should you do to correct the problem?
A. Reload NT.
B. Run Scandisk and Disk Defragmenter.
C. Press F5 to enter safe mode and delete the last device installed.
D. Press the spacebar when the load last unknown good message appears.

Answer: D

45. You have just installed a Windows 98 Workstation on your network but can't browse any other stations on the network. Client for the Microsoft networks is installed. What should you do to allow the workstation to browse the network?
A. Enable File and Printer sharing.
B. Verify the workstation's IP address.
C. Enable Browsing Services in the Control Panel.
D. Enable NetBIOS support.

Answer: A

46. A client calls you and states that the taskbar is missing from Windows 98. It you check to see if it has not been hidden-that is not the problem. What is the most likely cause of the problem?
A. The system is running in Safe Mode.
B. The registry is corrupt and must be restored from the backup.
C. WIN.INI has been modified by a newly-installed application.
D. SYSTEM.INI has been damaged by a newly installed application.

 ANSWER: B

47. After installing a program on your Windows 2000 computer you receive the following error: "Files that are required for Windows to run properly have been replaced by unrecognized versions. To maintain system stability Windows must restore the original versions of these files." Which feature of Windows 2000 causes this notification to appear?
A. Windows file protection.
B. Windows system guard.
C. Windows folder security.
D. Windows computer shield.

ANSWER: A

48. You try to boot from diskette and receive the following error message, "BOOT: could not find NTLDR, please insert another disk." The disk was formatted under ______.
A. DOS.
B. Windows 98
 C. Windows 95.
D. Windows 2000

. ANSWER: D

49. What should you do first when a print job is stalled in Windows NT 4.0?
 A. Restart the PC
 B. Restart the spooler.
 C. Try another printer cable.
D. Try another printer driver.

ANSWER: B

50. A user uninstalled an application in Windows 98 and it still appears in the Start menu. How do you remove it? (choose two)
 A. Shut down and reboot the PC.
B. Delete the item in the Device Manager.
C. Right click the menu item on the start menu and select Delete.
D. Right click the desktop and choose Display Properties, click Start Menu.
E. Right click the taskbar, choose Properties and click Remove under Customize Start Menu.

ANSWER: C, E

51. If a network card is physically installed in a Windows 98 computer and there is no network connectivity, what should you do to find out if the device is functioning correctly?
 A. Run net config.
B. Look at the Device Manager.
C. Check Network Neighborhood.
D. Check Dialup Networking properties.

ANSWER: B

52. Your customer calls and explains that he can't display an entire web page even though he has a 17 inch monitor. He has to use the scroll bars to go from right side to the left side. What change would you make to display settings. See exhibit. (Windows 9x display properties page appears).
A. Click Advanced and change to large font.
B. Click Advanced and change the screen size.
 C. Slide the screen area bar over to 800 by 600.
D. Adjust contrast control until the screen has shrunk in size.

ANSWER: C

53. On a Windows 9x computer, which actions can you take to print a document without spooling the print job?
 A. Set the printer to full-duplex mode.
B. Set the printer to half-duplex mode.
C. Select 'Disable Spooler' in the Spool Settings dialog box.
D. Select 'Print directly to the printer' in the Spool Settings dialog box.

ANSWER: D

54. A customer complains that Windows 9x frequently reports KERNEL32.DLL errors. To solve this delete _________ and reboot. It will recreate itself.
 A. System folder.
B. KERNEL32.DLL.
C. Win386.swp file.
D. Windows directory.

ANSWER: B

55. Which of the following can viruses infect? (choose three)
A. CD-ROM.
B. BOOT Sectors.
C. System files.
D. Network files.
E. Write protected floppy.

ANSWER: B, C, D

56. A program requests memory that the memory manager can't provide in Windows 9x. This is referred to as a _______.
 A. Page out.
B. Page fault.
C. Disk block.
D. Rap block.

ANSWER: B

57. You see a dialog box on your Windows NT 4.0 workstation stating that Dr.Watson has detected an error and is creating a log file. Where can you find the file to review what has caused the error?
A. C:\
B. C:\WinNT
C. C:\WinNT\system
 D. C:\WinNT\system32

ANSWER: B

58. While trying to run a DOS application you receive an error message stating that the application does not run under Windows 98. Which option should you try first to resolve the problem?
A. Reload the DOS application from the MS-DOS command prompt.
B. Configure the setver command to allow you to run the DOS program.
C. Install a third party program that will allow you to run the DOS program.
D. Select 'Prevent this program from detecting Windows' in the advanced properties of the DOS application.

ANSWER: D

59. On your Windows 98, you notice that the Device Manager does not list the CD-ROM drive's properties. The drive appears to be running flawlessly. What could be the problem?
A. A 16 bit (Safe Mode) driver is specified in the WIN.INI.
B. Wrong driver in WIN.INI.
C. Real mode driver in CONFIG.SYS.
D. Missing driver in AUTOEXEC.BAT.

Answer: C

60. You just got a Windows NT stop error (full blue screen). How can you print an error message that was generated?
A. Do a print screen.
B. Reboot and check the system log.
C. Reboot and open file 0000.chk.
D. Reboot and browse the temp folder.

ANSWER: B

61. Which protocol needs to be installed for Internet access on a network?
A. TCP/IP
B. TELENT
C. IPX/SPX
D. Net BEUI

ANSWER: A

62. Where can you change network identification in Windows 2000?
A. Device manager.
B. Network properties.
C. System properties.
D. Network and dial up connections.

ANSWER: C

63. What is the name for a single user dialin mail server account?
A. POP.
B. FTP.
C. FTTP.
D. HTTPS.

ANSWER: A

64. Which of the following operating systems come with Internet connection sharing (ICS)? (choose two)
A. Windows 95
B. Windows 95 OSR2
C. Windows98
D. Windows 98SE
E. Windows 2000
 F. Windows NT 4.0

ANSWER: D, E

65. Which utility should be run in Windows NT 4.0 to get a computer's IP address?
A. TRACERT
B. NETSTAT
C. IPCONFIG
D. NBTSTAT

ANSWER: C

66. Which command should you use to test connectivity to every router between your system and a destination system?
A. PING
B. ROUTE
C. TRACERT
D. WINPCFG

ANSWER: C

67. On a Windows 2000 client computer, which of the following methods can be used to map a drive letter? (Choose two)
A. Right click My Computer.
B. Right click Control Panel.
C. Right click My Network Places.
D. Right click Network and Dial-up Connection.

ANSWER: A, C

68. If a Windows 2000 system is configured for TCP/IP and DHCP automatic addressing but does not find a DHCP server when booted, what will happen?
A. Windows 2000 will not be able to start the network.
B. System will switch automatically to Net BEUI protocol.
C. Automatic private IP addressing will be used to assign an address.
D. System will listen to the network to discover what range of addresses is being used and will assign an address in this range.

Answer: C

69. Which of the following network protocols are included with Windows 2000? (choose three)
A. XNS
 B. DEC NET
C. NW LINK
D. NET BEUI
E. APPLE TALK

ANSWER: C, D, E

70. Which service must be installed on a Windows NT 4.0 system to allow the Dialup network access?
A. Net BEUI.
B. IPX/SPX.
C. Remote access service.
D. Dialup Networking V 1.3.

Answer: C

71. What type of memory stores data in a swap file on a hard drive?
 A. High memory.
B. Virtual memory.
C. Extended memory.
D. Random access memory.

ANSWER: B

72. In which directory are local user profile settings stored by default in Windows 2000?
A. C:\USERS
B. C:\NET\LOGON
C. C:\WIN NT\USER.DAT
D. C:\Documents and Settings

ANSWER: D

73. Why is the semicolon used when editing the win.ini file? (choose two)
A. Inserts a comment line.
 B. Prevents a device driver from loading.
C. Connects to devices loading in Windows.
D. Pauses the WIN.INI file while loading Windows.
E. Enables peripheral devices where while loading Windows.

ANSWER: A, B

74. How are hidden files unhidden in Windows 95?
A. Tools, Options, Show All Files.
B. Windows Explorer, View, Options, Show All Files.
C. Windows Explorer, File, Preferences, Unhide All Files.
D. Control Panel, Device Manager, File Attributes, Unhide.

ANSWER: B

75. Which utility is used to partition a new hard drive in Windows 95?
A. Fdisk
B. Format
C. Partition Manager
D. Windows Explorer

ANSWER: A

76. Which Windows 9x file can load device drivers?
A. BOOT.INI
B. MS-DOS.SYS
C. CONFIG.SYS
D. AUTOEXEC.BAT

ANSWER: C

77. Which Windows 9x files are text files? (Pick 4)
A) HIMEM.SYS
B) MSDOS.SYS
C) CONFIG.SYS
D) SCANDISK.LOG
E) COMMAND.COM
F) PROGRAMS.TXT

Answer: B, C, D, F

78. What must an IDE hard drive have in order for APC to boot?
A. Active partition
B. Passive partition
C. Dynamic partition
D. Extended partition

ANSWER: A

79. Which of the following file extension types can be run from the command prompt? (choose three)
A. .EXE
B. .BAT
C. .DLL
D. .COM
E. .RUN

ANSWER: A, B, D

80. What does virtual memory do?
A. Uses hard disk space for extra memory
B. Uses shared parallel processor memory
C. Borrows memory from other systems on the network
D. Uses video and NIC address space and shares available memory with other systems on the network

ANSWER: A

81. Which command can be used to remove an NTFS volume if the PC that contains it no longer has Windows NT 4 installed?
A. MOVE
B. FDISK
C. FORMAT
D. DELTREE

ANSWER: B

82. A user accidentally deleted the file dialer.exe from the Windows directory. Which command is used to restore this one file from a Windows 9x installation CD?
A. COPY
B. X COPY
C. X COPY32
D. EXTRACT

ANSWER: D

83. Which of the following are ways to set the system time? (choose three)
A. Command prompt, 'time'.
B. Device Manager, select Clock.
C. Control Panel, select Date/Time.
D. Taskbar properties, 'show clock.'
E. Double-click on the clock in the system tray.

ANSWER: A, C, E

84. Which types of disks does Windows 2000 support? (choose two)
A. Basic
B. Primary
C. Dynamic
 D. Static
E. Extended

ANSWER: A, C

85. Which types of profiles can be used on a Windows 2000 Professional client? (choose three)
A. Local
B. Static
C. Roaming
D. Dynamic
E. Mandatory

ANSWER: A, C, E

86. Where within the Windows 2000 GUI can users be prevented from installing unsigned device drivers?
A. Local Users and Groups, Drivers.
B. Hardware Profiles, Device Driver.
C. Device Manager, Computer Name.
D. System Properties, Hardware, Signing.

ANSWER: D

87. What tool can be used to fix cross-linked files in Windows 9x?
A. CHKDSK
B. DEFRAG
C. SCANDISK
D. DRIVESPACE

ANSWER: C

88. Where is Disk Management located within Windows 2000?
A. Control Panel
B. Device Manager
C. Administrative Tools
 D. Computer Management

ANSWER: D

89. What files can be edited with SYSEDIT in Windows 9x? (choose two)
A. IO.SYS
B. WIN.INI
C. MS-DOS.SYS
D. COMMAND.COM
E. AUTOEXEC.BAT

ANSWER: B, E

90. Scandisk.ini is an initialization file used by Scandisk to ______.
A. Hold Undo information.
B. Store its operating settings.
C. Store the location of system files.
D. Store corrupt sectors detected on the disk.

Answer: B

91. Which software applications are likely to interfere with a drive defragmenter? (choose two)
A. Login prompts.
B. Video drivers.
C. Screen savers.
D. NT Virus software.
E. Background wallpaper.

ANSWER: C, D

92. Home/office desk, presentation, and portable/laptop are examples of what?
. Users profiles.
B. System profiles.
C. Hardware profiles.
D. Power option settings..

ANSWER: D

93. What IRQs are assigned first?
A. BIOS configured.
B. Windows 9x legacy.
C. Hardware configured.
D. Windows 9x Plug and Play.

ANSWER: A

94. What does a differential backup do?
A. Complete backup of all files.
B. Back up of files with the archive bit turned off.
C. Backs up files that differ from the first full back up.
D. Backs up all selected files that have changed since the last full backup.

Answer: D

95. What must you do to make a Windows 98 system dual boot with Windows 2000 within a single partition?
A. Install Windows 2000 in NTFS.
B. Install Windows 2000 in FAT 32.
C. Delete any FAT32 partitions and install.
D. Run Windows 2000 Setup: Dual Boot version.

ANSWER: B

96. Where can you start the Device Manager in Windows 2000? (choose two)
A. Computer manager.
B. System applet in Control Panel.
C. Services tool on the Administrative Tools menu.
D. The event form on the Administrative Tools menu.
E. Computer Management applet within Administrative tools in Control Panel.

ANSWER: B, E

97. Windows 9x Safe Mode uses what generic video driver?
A. VGA
B. DNOAL
C. SVGA
D. MCGA

ANSWER: A

98. What is the correct order that DOS-level boot files are processed in Windows 9x?
A. MSDOS.SYS, IO.SYS, CONFIG.SYS, COMMAND.COM, AUTOEXEC.BAT.
B. IO.SYS, MSDOS.SYS, COMMAND.COM, CONFIG.SYS, AUTOEXEC.BAT.
C. IO.SYS, MSDOS.SYS, COMMAND.COM, AUTOEXEC.BAT, CONFIG.SYS.
D. IO.SYS, MSDOS.SYS, CONFIG.SYS, COMMAND.COM, AUTOEXEC.BAT.

ANSWER: B

99. What is the minimum number of partitions needed to fully utilize a 5GB hard drive under Windows 95 Service Release 2?
A. 1.
B. 2.
C. 3.
D. 4.

ANSWER: A

100. To create a Startup disk for Windows 9x open the Add/Remove Programs applet and click 'Create Disk' from the ______.
A. Install tab.
B. Create Disk tab.
C. Startup Disk tab.
D. Windows Setup tab.

ANSWER: C

101. Which of the following are required NT 4 start up files? (choose two)
A. NTLDR
B. BOOT.INI
C. NTFS32.BIN
D. WIN NT 32.INI
E. AUTOEXIT.BAT.

ANSWER: A, B

102. Which of the following files need to be included on a boot diskette for Windows 9x to enable CD-ROM support? (choose three)
A. BOOT.INI
B. CDHLP.SYS
C. MSCDEX.EXE
D. COMMAND.COM
E. AUTOEXEC.BAT

ANSWER: C, D, E

103. What mode is used to install a printer that does not have a driver and is not included in the list of printers block?
A. Manual mode
B. Network mode
C. Emulation mode
D. Diagnostic mode

ANSWER: A

104. Which of the following are bypassed in Safe Mode? (choose three)
A. Modem driver.
B. CONFIG.SYS.
C. AUTOEXEC.BAT.
D. Generic VGA driver.
E. Floppy drive support.

ANSWER: A, B, C

105. How do you rearrange Start Menu programs in Windows 9x?
A. Click Start and choose Arrange.
B. Click the corresponding applet in the Control Panel.
C. Right-click on the Start button and select Explore.
D. Right-click on the desktop and choose Start Menu.

ANSWER: C

106. Your customer calls and complains that sometimes the icons on his desktop look different. But after rebooting they return to normal. What shortcut can you offer him?
A. + to refresh memory.
B. + to refresh memory.
C. + to refresh memory.
D. + to refresh desktop.

ANSWER: D

107. A client calls for service on a Windows 9x system. A video card and drivers were installed and now Windows will not start. What should be done first?
A. Replace monitor cabling.
B. Reinstall the monitor bonus software.
C. Delete the video divers from the system directory.
D. Start computer in Safe Mode and change the video driver to standard VGA.

ANSWER: D

108. Windows 9x/2000 menus designate a hot key with what character type?
A. Fleshing
B. Bold face
C. ItalicS
D. Underscore

ANSWER: D

109. What command switch should you type after a DOS command to get a list of switches available for the particular command as well as an explanation of what they do?
A. /?
B. /#
C. /*
D. /&

ANSWER: A

110. A technician needs to convert a FAT16 partition to NTFS from a DOS prompt. Which command should the technician use?
A. SYS C:A:C:
B. FDISK/MBR
C. FORMAT C:/S
D. CONVERT C:/FS:NTFS

ANSWER: D

111. When a customer calls in and says 'My system will not boot. It was fine this morning but now its saying that it can't find the operating system,' which questions should you ask first? (choose two)
A. Have any files been deleted?
B. Are you using the same keyboard?
C. Are using a different computer?
D. Are any floppy disks in the floppy drive?
E. Is the floppy disk drive a 5 1/4 or 3 1/2 drive?

ANSWER: A, D

112. You purchase a new laptop. It comes with a port replicator, which you plan to use while at home. How do you ensure that the port replicator is enabled while at home, and ignored while travelling?
A. Install the port replicator's drivers.
B. Plug and Play will automatically make this recognition.
C. Enable Hardware Profiles.
D. Enable port replicator auto-detect in the BIOS.

ANSWER: C

113. Your client reports that he is running Windows 98 and has a 2GB hard drive. It is formatted as FAT16; he is nearly out of disk space. What is the simplest and quickest way to increase his disk space?
A. Convert the drive to FAT32.
B. Run the Space Recovery utility.
C. Replace the hard drive with a larger one.
D. Back up the data, format the drive and restore the data.

Answer: B

114. A user on your company's network has worked for several hours on a document that was retrieved from the network. The document was saved several times by clicking the Save icon. After returning from an absence, the user finds his computer indicating a fatal write error. Why?
A. The network drive is read only.
B. The user's hard drive has crashed.
C. The file is restricted to administrative use.
D. The users disconnected from the network drive.

ANSWER: D

115. After installing a new local printer, you print a test page. All of the printed text is in printer code and the printer prints several additional blank pages. What are the possible causes? (choose two)
A. Printer snake virus.
B. Wrong printer driver.
C. Overloaded paper tray.
D. Unsecured/loose printer cable.
E. High printer resolution settings.

ANSWER: B, D

116. Two customers live in the same time zone. When customer A sends e-mail to customer B the e-mail has the wrong time. The time on the e-mail is one hour before the current time according to the date and time on the e-mail header. What change would you make to date or time properties? See exhibit. (Windows Date/Time window appears)
A. Adjust the time one hour later.
B. Adjust the proper time zone.
C. Adjust the time one hour ahead.
D. Uncheck automatically adjust for daylight savings.

ANSWER: C

117. You are having problems with a particular system and want to replace the current copy of the registry with an older copy. At a DOS prompt which command should you type?
A. SCANREG/REVISE
B. SCANREG/RESTORE
C. SCANREG/REPLACE
D. SCANREG/REVERSE

ANSWER: B

118. You install a piece of shareware and the software left a residual program that runs while loading the Windows 98 desktop. Which GUI utility removes the start up program?
A. Disk Clean Up
B. Scheduled Tasks
C. Maintenance Wizard
D. System Configuration Utility

ANSWER: B

119. What should you do to address out of memory errors in Windows 9x?
A. Add more RAM.
B. Reinstall Windows.
C. Add a bigger hard drive.
D. Check the system resources in the System applet in the Control Panel.

ANSWER: A

120. You have a networked PC that has file and print sharing enabled and your computer can be seen in the Network Neighborhood by other computers. However, other computers cannot connect to resources on your computer. Why?
 A. You have not shared any directories.
B. Shared directories are password protected.
C. Other computers are using the ROM protocol.
D. Other computers do not have file and print sharing enabled.

Answer: A

121. You are working on a system that has a malfunctioning mouse. You need to navigate through Windows to check the Device Manager for conflicts. What toggles you from the desktop to the taskbar?
A.
B.
C.
D. Arrow key.

ANSWER: B

122. An error message states that you have a missing or corrupt system file. What command would apply you to replace the file from the Windows 9x CD?
A. COPY.COM
B. REPAIR.COM
C. EXTRACT.EXE
D. REPLACE.EXE

ANSWER: C

123. A customer calls and says that she can send e-mails without any problem but can't receive any e-mail. What should you check? (choose two)
A. Modem settings.
B. Account password.
C. SMTP server settings.
D. Dial up adapter settings.
E. Incoming mail server settings.

ANSWER: C, E

124. A user complains that when opening email attachments, the attachments disappear or cause an application error. What could cause this problem?
A. A possible virus.
B. An incorrect setting in config.sys.
C. Autoexec.bat loading improperly.
D. An incorrectly installed e-mail program.

ANSWER: A

125. A user deletes files from DOS, and is disappointed that they were not placed in the Recycle Bin. What methods should he use to delete files, if he wants them backed up in the Recycle Bin? (choose two)
 A. My Computer.
B. Windows explorer.
C. The DEL command.
D. The Erase command.
E. The Deltree command.

ANSWER: A, B

126. You are being trained by an ISP to provide tech support. A user calls your mentor, and complains that his password is repeatedly rejected when trying to connect. Your mentor tells him to run Defrag and Scandisk while waiting on the phone. Why?
A. To fix a malfunctioning modem.
B. To fix a corrupted password file.
C. He suspects an upper memory problem.
D. He expects the network to be functional by the time Defrag and Scandisk are done.

ANSWER: D

127. When the Control Panel is opened, an invalid page default (kernel32) error is received. What is most likely the cause of this problem?
A. Kernel 32 is missing.
B. .DLL file is missing.
C. Kernel 32 is damaged.
D. .CPL file is damaged.

ANSWER: B

128. Dr.Watson has a standard view and a _____ view.
A. Selected view.
B. Protected view.
C. Advanced view.
D. Diagnostic view.

ANSWER: C

129. A customer deleted a file from a Windows NT 4. 0 Workstation. Windows fails to boot. Which of the following might have been deleted?
A. BOOT.INI
B. CONFIG.SYS
C. COMMAND.COM
D. AUTOEXEC.BAT

ANSWER: A

130. Which protocol needs to be bound to Dialup Adapter in Windows 9x to ensure Internet access?
A. SMTP
B. POP3
C. TCP/IP
D. NetBEUI

ANSWER: C

131. How can a user find a network printer on a Windows 9x workgroup?
A. By protocol
B. By cable name
C. By manufacturer
D. By NetBIOS name

ANSWER: D

132. How do you connect to newsgroups when using an ISP to connect to the Internet?
A. Connect to the INTERNIC for connection information.
B. Open the Control Panel and select the newsgroups option.
C. Obtain the IP address for the NNTP server from the ISP.
D. Connect the ISP and get the IP address of the FTP server.

ANSWER: C

133. Why would File and Print Sharing for Microsoft Networks be unchecked on a laptop using a network adapter and NetBEUI?
A. TCP/IP must be added.
B. File and Print Sharing will only work with Windows NT.
C. File and Print Sharing for MS Networks receive server must be added.
D. File and Print Sharing must be enabled on the network interface card.

ANSWER: D

134. Which network protocols can you load to share a printer in Windows 9x? (CHOOSE THREE)
A. PTP
B. TPTPC
C. TCP/IP
D. NETBIOS
E. NETBEUI
F. IPX/SPX

ANSWER: C, E, F

135. Which of the following devices can be shared via the network using Windows 98? (CHOOSE THREE)
A. Printer
B. Modem
C. Monitor
D. CD-ROM
E. Keyboard

ANSWER: A, B, D

136. Which protocol is used to transfer e-mail?
A. FTP
B. HTTP
C. SMTP
D. SMTS

ANSWER: C

137. Where would you capture a printer port for a network printer in Windows 9x?
A. Printer palette, File, Properties, Details.
B. Printer applet, File, Properties, Details.
C. Network Applet, File, Properties, Details.
D. Add/Remove Program applet, Properties, Details.

ANSWER: A

138. To become a member of a domain on a network running Windows 2000 you select _____.
A. My Computer, Tools menu.
B. Open Control Panel, Network icon.
C. Right click My Computer, Properties, Network Identification.
D. Right click My Network Places, right click Local Area Connection.

ANSWER: C

139. What is one type of networking that physically-connected Windows 98 computers can provide?
A. WAN
B. DOMAIN
C. PEER-TO-PEER
D. CLIENT SERVER

ANSWER: C

140. What is the result of adding an IP address to a DNS Server search order?
A. It restricts browsing to the DNS Server.
B. It overrides the local system's IP address.
C. It tells the DNS server the location of the local system.
D. It tells the local system the location of the DNS server.

ANSWER: D

141. Which of the following is not Internet-related?
A. POP3
B. FTP
C. X400
D. HTML

ANSWER: C

142. An Internet file has been saved by a browser, but can not be found from Windows Explorer. What extension should you select to be searched?
A. HTML
B. DOC
C. FTP
D. URL

ANSWER: A

143. Why does a successfully mapped network drive disappear every time you reboot?
A. The computer you have connected to has moved.
B. You did not check 'Reconnect at Logon'.
C. A map statement is not in the autoexec.bat file.
D. The last drive is not set correctly.

ANSWER: B

144. Himem.sys gives the following error..."Himem has found unstable memory at 3D21543CB20." This means that ______ is probably bad.
A. System ROM.
B. UMB.
C. SmartDrive Cache.
D. RAM.

ANSWER: D

145. Which of the following is the primary function of HIMEM.SYS?
A. It supports ANSI terminal emulation.
B. It supports the paging regimen.
C. It organizes traffic among RAM chips.
D. It manages the use of extended memory.

ANSWER: D

146. You have determined that you need more virtual memory in Windows 95. How should it be added?
A. Add more RAM.
B. Add more ROM.
C. Close unnecessary background applications.
D. Adjust settings on the Performance tab of System Settings

ANSWER: D

147. If plug and play is not working properly, where can system resources be assigned manually?
A. In the Print folder.
B. From the Device Manager.
C. From the System menu.
D. From a DOS prompt.

ANSWER: B

148. What is the first step in performing an operating system upgrade?
A. Partition the drive.
B. Format the drive.
C. Backup critical data.
D. Backup old operating system.

Answer: C

149. MSCDEX gives the error message, "device driver not found." This error indicates that the CD ROM:
A. Logical name is the same in AUTOEXEC.BAT and CONFIG.SYS.
B. Is not connected or there is no CD ROM driver in the autoexec.bat.
C. Is on a primary IDE controller.
D. Is not connected or there is no CD ROM driver in CONFIG.SYS.

ANSWER: D

150. From which Control Panel option in Windows 95 can you create a startup disk?
A. System
B. Admin
C. Add/Remove Programs
D. Network

ANSWER: C